Questions

  Q: What is Istanbul Tour Studio? What do you offer?

Istanbul Tour Studio is a boutique travel agency that creates perfectly designed experiences across Turkey. We offer fully customized and turnkey travel options for you to enjoy unforgettable journeys.

We provide a range of services to leisure and corporate travelers, as well as discerning bon-vivants and adventurists.

Our team passionately and carefully takes care of your Turkey trip at each step: We offer made-to-order travel planning, daily tours, multiple-day private itineraries, luxury transportation, airport welcoming, along with VIP and celebrity hosting. We cater for all your travel needs in Turkey including:

  • Individual travel planning (FIT)
  • Family time
  • Special celebrations and anniversaries
  • Corporate events, destination boardrooms and offsites
  • Food excursions
  • Rest & Relaxation
  • Adventure pursuits
  • Transformative travel
  • School trips

  Q: Which cities Istanbul Tour Studio offers tours and activities?

Istanbul Tour Studio offers private tours and activities in Istanbul, Ephesus, Izmir, Cappadocia. You can see all our Turkey tours at istanbultourstudio.com/tours

Alternatively, we do also offer special tours for unlisted citites and regions. Please contact us for more information and details.

  Q: How long does a tour last?

Our each tour has a different timing and duration. Full-day tours last between six to eight hours, meanwhile we do also have short tours which last between one to four hours. You can see the duration of each tour available on the top of the specific page. 

  Q: How can I book a tour with Istanbul Tour Studio?

You can book your tours online at istanbultourstudio.com/tours page. Each tour has their available days and times explained at the booking stage. In order to book a tour, you simply need to enter your preferred tour date, time, number of people and your hotel address here in Turkey. Additionally, you can write your special inquiries and interests at the notes section.

For online bookings, we require the whole payment in order to confirm your reservation. You can pay online either with your credit or debit card. We use Secure Credit Card Payment with a 2048-bit SSL encrypted payment system. Check this link for our cancellation and refund policies.

  Q: What currency are your tour prices?

Our tours and services are quoted in USD and include 18% VAT.

  Q: What are the available payment options?

We offer online payments with credit card. Alternatively, for special requests we accept Visa, Mastercard or swift bank transfers. Our USD bank account details are as below:

Bank name: QNB Finansbank Account Holder’s Name: Istanbul Tur Organizasyon Studyo Turizm ve Ticaret AS Branch city: Istanbul Branch name: Enpara Subesi Branch code: 3663 Account number: 84541913 IBAN Number: TR33 0011 1000 0000 0084 5419 13 SWIFT code: FNNBTRISXXX

  Q: What language are your tours?

We offer professional guidance services in English, Spanish, German, French, Italian, Portuguese, Russian, Japanese, Arabic and Chinese. For any other language, please contact us at [email protected]

  Q: Where do your tours start?

Our tours, unless otherwise mentioned at our website, start at your hotels lobby. We ask you to answer the following question at the booking stage “Where do you want your guide to meet you?”. Please make sure to be clear and precise on your hotels name and address.

Our special tours such as I'm Rowing in Istanbul, Jewellery Workshop and Spiritual Sunday start at their specific locations. If you book these tours, you will receive a detailed e-mail with their meeting point address.

  Q: How is the transportation on your tours?

We offer both walking tours and private car/van service with professional drivers. Walking tour prices start from $240 USD/total. In addition, you can book a comfort Mercedes Van with a professional driver – depending on your group size – starting from $150 USD/total per day. Below you can see our car types depending on the number of participants:

  • 1-4 people: Mercedes Vito
  • 5-12 people: Mercedes Sprinter
  • 12+ people: ISUZU 27 Seater Van
  • 27-50 people: Mercedes Bus 

  Q: Visa & Passport Information

It is each traveler’s responsibility to obtain their required Turkish visas. Visa requirements vary according to the nationality of the passport holder. For travelers who are not citizens of the Turkey, please consult the embassy of Turkey for visa requirements. For those who wish complete visa assistance in-advance please contact: https://www.evisa.gov.tr/en. Application timing and processing vary greatly, so please check on-line early for visa requirements. You can read our blog post regarding the Turkish E-Visa and Visa Applications.

  Q: What is your cancellation policy?

Istanbul Tour Studio refunds the whole payment and/or downpayment for cancellations made at least 72 hours before the tour departure time. However in such cases, the bank transfer/wire fees are to be paid (discounted) by the client.

  Q: Travellers requiring special assistance

Any disability requiring special attention should be reported at the time the reservation is made. Istanbul Tour Studio will make reasonable attempts to accommodate the special needs of such travellers, but is not responsible for any denial of services by carriers, hotels, and other independent suppliers. Istanbul Tour Studio regrets that it cannot provide individual assistance to a tour member for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or other personal needs. Travellers who need such assistance must be accompanied by a qualified companion.

  Q: Change on programs and re-scheduling

Istanbul Tour Studio reserves the right to cancel or reschedule any booking due to bad weather conditions, unexpected museum closures, security alerts and other reasons considered force majeure, on notice to the client. In this case, the company will try to rebook the same booking with a different departure date.